Fiber To The Home

All regions are completed and ready for installation. If you have not registered yet for internet service, call Whip City Fiber at 1-413-485-1251. If you have already registered, Whip City will be contacting you to schedule an appointment as they work to fill available installation time slots. If installation is urgently needed, call Whip City to schedule an installation appointment.

This page provides information on the status of Broadband installation in Ashfield.  The project is called Fiber to the Home (FTTH) and it is being managed by Westfield Gas & Electric (WG&E).

Installation Status

Construction Completion
September 15th
Village Center
September 15th
Completed - June 15th
FSA04Northeast5/12/2020Completed - May 20th
FSA05Northwest7/8/2020Completed - July 14th

Ashfield Broadband Service Area - 2018.04.02

How to Sign-up for Broadband Service

If you are an Ashfield resident and have not yet applied to receive internet and telephone service then it’s not too late to do so.  Application for service is still open and can be done at Whip City Fiber.   Someone will contact you to inform you of installation cost as your premise installation nears.  If you apply for service, you are not obligated to take service if you change your mind before your premise has been wired to the network.

Who’s Doing the Work

The Town authorized $2.3M in borrowing plus an additional approximately $240,000 in annual allocations to fund broadband construction. The Commonwealth has contributed $1.41M and committed to funding some overage costs. Once the service is up and running it will be sustained by subscriber fees.

Westfield Gas and Electric currently is the project manager overseeing the FTTH project until it is completed.  WG&E, operating as Whip City Fiber, will also manage internet service and network operations.

Sertex LLC is providing the installation of the fiber wires on the poles throughout the town.  They are not responsible for installations from the pole to the premises.    

The network hub is the fiber optic interconnection point and contains the switching electronics. It will be located in the basement of Belding Library.  It is currently under construction.

Home installations will begin after a Fiber Service Area (FSA) is certified. Whip City Fiber will contact homeowners to schedule installations.